Privacy Policy

House of TreSor ("we", "our", "us") is committed to protecting your privacy and handling your personal information with care, integrity, and confidentiality.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and digital consultation platform.

1. Who We Are

House of TreSor is a bespoke fashion atelier offering personalised design consultations, couture garment creation, and style advisory services.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: hello@houseoftresor.com
Website: https://houseoftresor.com

2. Information We Collect

Personal Information

• First name and last name
• Email address
• Telephone number (optional)
• Password (encrypted and securely stored)

Consultation Information

• Event details
• Style preferences
• Fabric and colour preferences
• Budget range
• Event dates and fitting dates
• Notes and comments you provide

Measurements

• Height, bust, waist, hips, and other body measurements you choose to provide

Images and Files

• Inspiration photos you upload
• Images you save to your personal style board
• Design concept sketches and visual references associated with your consultation

Technical Information

• IP address
• Browser type and device information
• Session and usage data
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Deliver your personalised fashion consultation
• Prepare your bespoke design brief
• Generate and store design concepts and sketches
• Communicate with you regarding your consultation
• Send consultation summaries and PDF reports
• Improve our services and user experience
• Maintain security and prevent misuse
• Meet legal and regulatory obligations

4. Style Inspiration and Visual Recommendations

As part of the consultation experience, the platform may display style inspiration from third-party services such as Pinterest and may create concept visuals to support your design discussion.

These visuals are provided solely for creative direction and do not represent a final garment design.

5. Legal Basis for Processing (UK GDPR)

• Performance of a contract
• Legitimate interests
• Consent
• Compliance with legal obligations

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers who help us operate the platform, such as:

• Secure hosting providers
• Database providers
• Email delivery services
• Image processing and document generation services

These providers process data only as necessary to deliver our services and are subject to appropriate confidentiality and security obligations.

7. Data Storage and Security

• Encrypted connections (HTTPS)
• Secure authentication
• Access controls
• Password hashing
• Regular monitoring and backups

While we take reasonable measures to protect your data, no internet-based system can be guaranteed to be completely secure.

8. Data Retention

• Deliver your consultation and related services
• Maintain your account
• Provide customer support
• Meet legal, tax, and business obligations

You may request deletion of your account and personal data at any time, subject to any legal obligations requiring retention.

9. Your Rights

• Access your personal information
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent
• Request a copy of your data

To exercise any of these rights, contact us at hello@houseoftresor.com.

10. Cookies

• Keep you signed in
• Remember your preferences
• Improve site performance
• Analyse usage patterns

You can manage cookies through your browser settings.

11. Third-Party Links and Services

Our platform may include links to third-party websites and content, including Pinterest and social media platforms. We are not responsible for the privacy practices of those external services.

12. Children's Privacy

Our services are intended for adults and are not directed to children under 16 years of age. We do not knowingly collect personal information from children.

13. International Data Transfers

Some service providers may process information outside the United Kingdom or European Economic Area. Where this occurs, we take appropriate steps to ensure your data remains protected in accordance with applicable laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

15. Contact Us

House of TreSor
Email: hello@houseoftresor.com
Website: https://houseoftresor.com

By using our website and consultation platform, you agree to the terms of this Privacy Policy.